At Profile Karma, we are committed to delivering high-quality resume-building and hiring management services. Before purchasing any of our premium plans, please carefully review our refund policy.

1. Payment Confirmation

• Your purchase is considered complete only after payment confirmation through our secure payment gateway.
• Until payment confirmation, you may cancel your order without any penalty or charges.

2. Refund Eligibility

• Refunds are granted only if the payment has not been confirmed or if you contact us immediately after payment to request a refund.
• Once the payment is confirmed and premium services are activated, refunds are generally not available.

3. Refund Process

• To request a refund, please contact our customer support team promptly with your order and payment details.
• We evaluate refund requests on a case-by-case basis to ensure fairness and compliance with our policies.

4. Cancellation and Service Access

• You can cancel your subscription at any time to prevent future billing.
• Cancellation after service activation does not entitle you to a refund for the current billing cycle.
• You will retain access to premium features until the end of your paid subscription period.

5. Exceptional Circumstances

• In rare situations such as technical issues on our end preventing access to services, we may consider partial or full refunds at our discretion.

6. No Refunds on Discounts or Promotional Offers

• Purchases made with discount codes, promotional offers, or bundled services are subject to the same refund terms and are generally non-refundable.

7. Changes to the Refund Policy

• Profile Karma reserves the right to update or modify this refund policy at any time.
• Changes will be communicated via our website and user notifications to ensure transparency.